Operations Coordinator
1 week ago
About the Role:
We are seeking a skilled Operations Coordinator to join our team, where you will play a crucial role in scheduling charter work and coordinating day-to-day operations of drivers and vehicles.
Key Responsibilities:
- Customer Service: Provide constructive customer service to all driver enquiries regarding charter movements, route planning, rostering, driver availability, and operational matters.
- Charter Scheduling: Schedule all school runs, charters, and route services based on customer requirements and execute them on time.
- Operational Monitoring: Monitor daily charter allocations and vehicle movements to identify potential service failures.
- Operational Support: Resolve operational shortfalls caused by delays, incidents, or breakdowns by reallocation or sourcing additional vehicles and drivers.
- Rostering: Roster drivers according to competency and availability.
- Vehicle Maintenance: Assist with the coordination of scheduled vehicle repair and maintenance based on asset availability and charter demand.
- Performance Reporting: Provide a monthly report detailing any shortfalls to key performance indicators and associated remedial action.
We're Looking For:
- Flexibility: Adapt seamlessly and demonstrate problem-solving skills.
- Communication: Demonstrate practical communication skills with a diverse range of people.
- Collaboration: Collaborate well within a team and take initiative when needed.
- Creativity: Ability to work effectively under pressure and within tight timelines.
Experience Needed:
- 2 Years Experience: 2 years of experience in a similar role (preferred).
- Industry Knowledge: Ability to apply an understanding of industry awards and operating financials to the execution of work.
- Geographical Knowledge: Sound geographical knowledge of the Perth metropolitan area and regional WA.
- Autonomy: Ability to work autonomously and within a team environment.
- Problem-Solving: Ability to troubleshoot and problem-solve.
- Computer Literacy: Advanced computer literacy.
Benefits:
- Ongoing Commitment: Ongoing commitment to your growth and progression.
- Employee Recognition: Employee Recognition and Rewards Program.
- Wellness Support: 24/7 Wellness Support – Employee Assistance Program.
- Health Plan: Corporate Health Plan Discount.
- Supportive Environment: Supportive and friendly team environment.
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