Operations Coordinator

2 days ago

Port Welshpool, Victoria, Australia Kelsian Group Full time

About the Role:

We are seeking a skilled Operations Coordinator to join our team, where you will play a crucial role in scheduling charter work and coordinating day-to-day operations of drivers and vehicles.

Key Responsibilities:

  • Customer Service: Provide constructive customer service to all driver enquiries regarding charter movements, route planning, rostering, driver availability, and operational matters.
  • Charter Scheduling: Schedule all school runs, charters, and route services based on customer requirements and execute them on time.
  • Operational Monitoring: Monitor daily charter allocations and vehicle movements to identify potential service failures.
  • Operational Support: Resolve operational shortfalls caused by delays, incidents, or breakdowns by reallocation or sourcing additional vehicles and drivers.
  • Rostering: Roster drivers according to competency and availability.
  • Vehicle Maintenance: Assist with the coordination of scheduled vehicle repair and maintenance based on asset availability and charter demand.
  • Performance Reporting: Provide a monthly report detailing any shortfalls to key performance indicators and associated remedial action.

We're Looking For:

  • Flexibility: Adapt seamlessly and demonstrate problem-solving skills.
  • Communication: Demonstrate practical communication skills with a diverse range of people.
  • Collaboration: Collaborate well within a team and take initiative when needed.
  • Creativity: Ability to work effectively under pressure and within tight timelines.

Experience Needed:

  • 2 Years Experience: 2 years of experience in a similar role (preferred).
  • Industry Knowledge: Ability to apply an understanding of industry awards and operating financials to the execution of work.
  • Geographical Knowledge: Sound geographical knowledge of the Perth metropolitan area and regional WA.
  • Autonomy: Ability to work autonomously and within a team environment.
  • Problem-Solving: Ability to troubleshoot and problem-solve.
  • Computer Literacy: Advanced computer literacy.

Benefits:

  • Ongoing Commitment: Ongoing commitment to your growth and progression.
  • Employee Recognition: Employee Recognition and Rewards Program.
  • Wellness Support: 24/7 Wellness Support – Employee Assistance Program.
  • Health Plan: Corporate Health Plan Discount.
  • Supportive Environment: Supportive and friendly team environment.

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