Operations Coordinator

4 weeks ago

Port Welshpool, Victoria, Australia Kelsian Group Full time

About the Role

We are seeking a skilled Operations Coordinator to join our passionate team at Kelsian Group Limited. As a key member of our operations team, you will play a vital role in scheduling charter work and coordinating the day-to-day activities of drivers and vehicles.

Key Responsibilities

  • Provide exceptional customer service to drivers, responding to enquiries and resolving operational matters in a timely and professional manner.
  • Schedule charter movements, route planning, and rostering to meet customer requirements and execute them on time.
  • Monitor daily charter allocations and vehicle movements to identify potential service failures and implement corrective actions.
  • Resolve operational shortfalls caused by delays, incidents, or breakdowns by reallocation or sourcing additional vehicles and drivers.
  • Roster drivers based on their competency and availability to ensure seamless service delivery.
  • Assist with the coordination of vehicle repair and maintenance to ensure optimal asset utilization and charter demand.
  • Prepare a monthly report detailing any shortfalls to key performance indicators and associated remedial action.
  • Conduct retrospective service audits and historical data analysis to identify areas for improvement in the cost-effective delivery of high-level service.

What We're Looking For

  • Flexibility and adaptability to problem-solve and work effectively under pressure.
  • Strong communication skills to interact with a diverse range of people.
  • Team player with the ability to collaborate well within a team and take initiative when needed.
  • Creative problem-solving skills to work effectively within tight timelines.

Experience Needed

  • 2 years of experience in a similar role, preferably in the transportation industry.
  • Ability to apply an understanding of industry awards and operating financials to the execution of work.
  • Sound geographical knowledge of the Perth metropolitan area and regional WA.
  • Ability to work autonomously and within a team environment.
  • Advanced computer literacy to effectively utilize software and systems.

Benefits of Working with Us

  • Ongoing commitment to your growth and progression within the company.
  • Employee Recognition and Rewards Program to acknowledge outstanding contributions.
  • 24/7 Wellness Support – Employee Assistance Program to promote employee well-being.
  • Corporate Health Plan Discount to support employees' health and wellness.
  • Supportive and friendly team environment that values diversity and inclusion.

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