Operations Coordinator
4 weeks ago
About the Role
You will join a passionate team to schedule charter work and coordinate the day-to-day operations of drivers and vehicles.
Key Responsibilities
- Provide constructive customer service to all driver enquiries received through the Driver's Line and Operations inbox regarding charter movements, route planning, rostering, driver availability, and any other operational matters.
- Schedule all school runs, charters, and route services based on customer requirements and execute them on time.
- Monitor daily charter allocations and vehicle movements to identify potential service failures.
- Resolve operational shortfalls caused by delays, incidents or breakdowns by reallocation or sourcing additional vehicles and drivers.
- Roster drivers according to competency and availability.
- Assist with the coordination of scheduled vehicle repair & maintenance based on asset availability and charter demand.
- Provide a monthly report detailing any shortfalls to key performance indicators and associated remedial action.
- Carry out retrospective service audits and historical data analysis to identify areas for improvement in the cost-effective delivery of high-level service.
What We're Looking For
- Flexibility: Adapt seamlessly and ability to problem solve.
- Strong Communicator: Demonstrate practical communication skills with a diverse range of people.
- Team Player: Collaborate well within a team and take initiative when needed.
- Creative: Ability to work effectively under pressure and within tight timelines.
Experience Needed
- 2 years experience in a similar role (preferred).
- Ability to apply an understanding of Industry Awards and operating financials to the execution of work.
- Sound geographical knowledge of the Perth metropolitan area and regional WA.
- Ability to work autonomously and within a team environment.
- Ability to troubleshoot and problem-solve.
- Advanced computer literacy.
Benefits of working with us
- Ongoing commitment to your growth and progression.
- Employee Recognition and Rewards Program.
- 24/7 Wellness Support – Employee Assistance Program.
- Corporate Health Plan Discount.
- Supportive and friendly team environment.
About Horizons West
Horizons West is part of Kelsian Group Limited, Australia's largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
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