Senior Adobe Solutions Partnership Manager

4 weeks ago


Sydney, New South Wales, Australia Adobe Full time

About This Role

We are seeking a highly skilled Senior Customer Success Manager to join our APAC Solution Customer Success team at Adobe.

Key Responsibilities

  • Act as a trusted advisor to our customers and build strong partnerships to drive adoption of Adobe's solutions.
  • Develop solutions to ensure customer success and bring confirmed value to customers.
  • Deliver an exceptional customer experience through proactive communication and internal resource orchestration.
  • Lead customer discovery to uncover pain points, map workflows, and align Adobe solutions to solve key business challenges.
  • Drive adoption of Adobe products by understanding industry needs and applying best practice to meet customer needs.
  • Prioritize, multitask, and perform effectively under pressure with exceptional presentation and communication skills.

Requirements

  • 10+ years of relevant work experience within Customer Success and working with large Commercial Enterprise customers.
  • Strong communication and interpersonal skills with proven results as a trusted advisor to drive business value for clients.
  • Experience with Adobe's Creative Cloud and Document Cloud (Digital Media) Solutions is advantageous or similar solutions in the market.
  • Ability to drive customer business transformation via product and service offerings.

Why Join Us

At Adobe, we strive to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. We're committed to fostering a diverse and inclusive workplace for all, offering fair-pay practices, Employee Networks, and programs designed to make everyone feel included.



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