Strategic Customer Growth Specialist
2 weeks ago
Company Overview
At Adobe, we're driven by a passion for empowering individuals and organizations to create exceptional digital experiences. Our mission is to foster a culture of innovation, collaboration, and creativity, where everyone has the opportunity to thrive.
We're seeking a skilled Senior Customer Success Manager to join our APAC Solution Customer Success team. This role presents an exciting opportunity to build strong partnerships with customers, drive adoption of our products/solutions, and ensure they realize value from their investment.
About the Role
- You will act as a trusted advisor to our customers, providing guidance and support to help them achieve their business objectives.
- Your key focus areas will include customer onboarding, adoption, and retention, ensuring seamless integration of our solutions into their workflows.
- You will work closely with internal stakeholders to develop tailored solutions that meet the unique needs of each customer.
- A strong understanding of Adobe Creative Cloud solutions and ability to communicate complex technical information in a clear and concise manner are essential for this role.
Requirements and Qualifications
- 10+ years of relevant experience in Customer Success, preferably within large Commercial Enterprise environments.
- Proven track record of delivering exceptional customer experiences through proactive communication, resource orchestration, and effective engagement models.
- Experience driving customer business transformation via product and service offerings is highly desirable.
- Possess excellent presentation, communication, and interpersonal skills, with the ability to prioritize, multi-task, and perform under pressure.
What We Offer
As a valued member of our team, you can expect:
- An estimated annual salary of $120,000 - $150,000, commensurate with experience and location.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment that fosters collaboration, creativity, and innovation.
Career Development and Growth
Adobe is committed to creating a workplace where everyone has the opportunity to grow and develop. We offer a range of programs and resources to support your career aspirations, including mentorship, coaching, and leadership development initiatives.
Diversity, Equity, and Inclusion
At Adobe, we strive to create an inclusive workplace that values diversity, equity, and inclusion. We recognize the importance of fostering a culture that celebrates individual differences and promotes equal opportunities for all employees.
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