Guest Experience Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeService Full time $49,380 - $82,390
Job Opportunity

Minor Hotels seeks a Night Guest Service Agent to provide exceptional customer service and ensure seamless guest experiences.

Key Responsibilities:
  • Offer a warm welcome to guests, ensuring a smooth check-in process while addressing any immediate inquiries or needs.
  • Maintain clear communication with guests, colleagues, and stakeholders across various channels to provide outstanding service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure efficient scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Qualifications and Skills:
  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits:
  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: Discounts on stays at Minor Hotels in Australasia.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

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