Luxury Hotel Guest Experience Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeService Full time $39,000 - $54,000
Hotel Guest Service Expert

Delivering Exceptional Service in a Luxury Setting

This role offers an unparalleled opportunity to showcase your exceptional customer service skills in a renowned resort destination. With its lavish stays, award-winning venues, and world-class entertainment options, it's the perfect place to make a lasting impression on our guests.

As a Hotel Guest Service Expert, you will be the face of our hotel, delivering exceptional service and creating unforgettable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.

Your key responsibilities will include:

  • Efficiently handle check-in and check-out processes, ensuring accurate room assignments and seamless transitions
  • Respond to guest enquiries and requests promptly, offering personalized solutions and recommendations
  • Maintain a comprehensive understanding of hotel amenities, services, and local attractions to provide knowledgeable recommendations
  • Collaborate with other departments to ensure seamless guest experiences
  • Ensure the confidentiality and security of guest information and transactions

We are looking for individuals with:

  • Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
  • Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
  • Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly
  • Proficiency in computer systems and databases used for guest management
  • Flexibility to work varying shifts, including weekends and holidays

What We Offer:

A range of flexible working options to find a balance between work and life that's right for you and your unique well-being needs. We value diversity and inclusion, and we welcome applications from all cultures, ages, religions, genders, and people with disabilities.

Our Commitment:

Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care - these are the values that guide us in creating a positive and inclusive workplace culture.

  • Luxury Guest Experience Specialist

    19 hours ago

    Gold Coast, Queensland, Australia beBeeGuest Full time $45,000 - $78,000

    Deliver exceptional service to our guests in a luxurious environment.">About the RoleWe are seeking a skilled and dedicated individual to join our team as a Luxury Guest Experience Specialist. As a member of our housekeeping team, you will be responsible for ensuring that our hotel rooms are clean, comfortable, and meet the highest standards of luxury and...

  • Guest Service Agent/ Night Auditor

    2 hours ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience.The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel.Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon...

  • Luxury Hotel Room Attendant Opportunity

    21 hours ago

    Gold Coast, Queensland, Australia beBeeExcellence Full time

    Deliver Exceptional Guest ExperiencesWe are seeking a highly skilled Room Attendant to join our team at Sofitel Gold Coast Broadbeach. As a key member of our housekeeping team, you will be responsible for delivering exceptional room service and cleanliness in our hotel rooms.Job Description:Clean all areas of the guest rooms, making beds, cleaning bathrooms,...

  • guest relations officer

    4 weeks ago

    Gold Coast, Queensland, Australia Anantara The Marker Dublin Hotel Full time

    22 hours ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Guest Relations OfficerFull-timeCompany Location: Anantara Desaru Coast Resort & VillasCompany DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and...

  • Guest Experience Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeService Full time $49,380 - $82,390

    Job OpportunityMinor Hotels seeks a Night Guest Service Agent to provide exceptional customer service and ensure seamless guest experiences.Key Responsibilities:Offer a warm welcome to guests, ensuring a smooth check-in process while addressing any immediate inquiries or needs.Maintain clear communication with guests, colleagues, and stakeholders across...

  • Luxury Concierge Expert

    4 days ago

    Gold Coast, Queensland, Australia beBeeConcierge Full time

    Are you passionate about delivering exceptional guest experiences?About the RoleThis is an exciting opportunity to join our luxury hotel as a Concierge, where you will play a vital role in ensuring that our guests have a memorable stay with us.Key ResponsibilitiesGreet guests warmly and assist with their arrival and departure.Provide personalized service and...

  • Hotel Houseperson

    4 weeks ago

    Gold Coast, Queensland, Australia Sofitel Full time

    Company DescriptionThrive in an environment where care and kindness are at the heart of everything we do. We will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.Located in the heart of Broadbeach, just 200m from stunning sandy beaches, Sofitel Gold Coast Broadbeach is...

  • Hotel Laundry Attendant

    19 hours ago

    Gold Coast, Queensland, Australia beBeeCleaning Full time $52,000 - $63,000

    Laundry Cleaning SpecialistA prestigious hotel is seeking an accomplished Laundry Cleaning Specialist to provide exceptional laundry services for guests. This dynamic role enables you to excel with your high-energy and meticulous attention to detail.Key Responsibilities:Deliver outstanding laundry cleaning services for hotel guests.Sort, handle, and...

  • Luxury Laundry Attendant

    18 hours ago

    Gold Coast, Queensland, Australia beBeeLaundry Full time

    Deliver Exceptional 5-Star Laundry Services Sorting of clean and used guest linen following proper handling and pre-treatment proceduresOperate laundry washing & drying machines, and ensuring smooth laundry operationsManual handling and transporting of laundryWhat You Will Bring to the Role:Physically fit and capable of engaging in manual handling tasks...

  • Hotel Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia The Star Ent Group Full time

    Hotel Guest Service Agent | The Star Gold CoastApply now Job no: 533698Work type: CasualLocation: Gold CoastCategories: HotelsSince 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped...