Customer Service Team Leader
3 weeks ago
Location: Manly NSW
ABOUT US
At Mounties Group, we prioritize values such as Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organization, we are dedicated to enhancing the lives of our members.
With over 250,000 members, we provide services across various sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.
Our workforce exceeds 1,000 employees, and we are experiencing rapid growth, particularly in the Health and Wellbeing sector. Our headquarters supports operations across multiple regions.
ABOUT THE ROLE
We are seeking a proactive and enthusiastic Customer Service Supervisor to manage operations at our venue on a permanent part-time basis.
In this role, you will oversee daily operations, ensuring a seamless experience while fostering memorable interactions for all guests.
Key Responsibilities:
- Ensure adherence to relevant legislation and regulations
- Assist in coaching, developing, and managing staff performance
- Coordinate with stakeholders to maintain smooth operations
- Drive continuous improvement in service delivery
- Address and resolve customer complaints and issues
- Meet customer needs effectively
- Maintain compliance by updating reports accurately
ABOUT YOU
To excel in this position, you should possess:
- A minimum of 3 years of experience in a similar capacity
- A current RSA & RCG competency certificate
- A Certificate IV in Hospitality or equivalent (preferred)
- A solid understanding of relevant legislation to ensure compliance
- A proven history of delivering outstanding customer service
- Leadership and coaching abilities
- Exceptional grooming and presentation standards
- Empathy and attentiveness
- Strong time management skills
- Flexibility to work varied shifts, including evenings and weekends
OUR BENEFITS
- Be part of Australia's largest group of registered clubs
- Enjoy discounted meals
- Experience a supportive and inclusive culture
- Uniforms provided
WHY MOUNTIES?
As one of Australia's top privately owned companies, we are committed to our staff and recognized as an employer of choice.
AWARDS:
Western Sydney Business Awards – Employer of Choice 2020
Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
Clubs NSW – Clubs and Community Award for Emergency Services 2023
If this role aligns with your skills and aspirations, we encourage you to consider this opportunity.
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