Customer Service Team Leader
3 weeks ago
Location: Manly NSW
ABOUT US
At Mounties Group, we uphold values such as Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Profit for Purpose organization, we are dedicated to enhancing the lives of our members.
With over 250,000 members utilizing our diverse services across various sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health, we are proud to employ over 1,000 individuals and are experiencing rapid growth, particularly in the Health and Wellbeing area. Our headquarters supports operations across multiple regions.
ABOUT THE ROLE
We are seeking a proactive and dedicated Customer Service Supervisor to oversee operations at our venue, ensuring exceptional service delivery on a permanent part-time basis.
In this role, you will manage daily operations to guarantee a seamless experience for our patrons while fostering memorable interactions.
Your key responsibilities will include:
- Ensuring adherence to relevant legislation and regulations
- Coaching and developing team members while managing performance
- Collaborating with stakeholders to facilitate smooth operations
- Driving continuous improvement in service delivery
- Addressing customer feedback and resolving issues
- Meeting customer needs effectively
- Maintaining compliance through accurate reporting
ABOUT YOU
To excel in this position, you should possess:
- A minimum of 3 years of experience in a similar capacity
- A current competency certificate in RSA & RCG
- A Certificate IV in Hospitality or equivalent (preferred)
- A solid understanding of relevant legislation to ensure compliance
- A proven track record of delivering outstanding customer service
- Leadership and coaching abilities
- Professional grooming and presentation
- Empathy and attentiveness
- Strong time management skills
- Flexibility to work various shifts including weekends and public holidays
OUR BENEFITS
- Be part of Australia's largest group of registered clubs
- Enjoy discounted meals
- Experience a supportive and inclusive culture
- Uniforms provided
WHY MOUNTIES?
With a member base exceeding 250,000, we are recognized as one of Australia's leading privately owned companies, committed to our staff and community.
GROUP WINNER OF:
Western Sydney Business Awards – Employer of Choice 2020
Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
Clubs NSW – Clubs and Community Award for Emergency Services 2023
If this role aligns with your career aspirations, we encourage you to consider this opportunity.
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