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Customer Service Representative

2 months ago


Manly Vale, Australia Naked Wines Full time
About Naked Wines

Naked Wines is a global company in the consumer goods industry that is revolutionizing the way people experience wine. With customers in 24 countries and a growing network of 670 winemakers, we are committed to connecting our Angels with world-class wines made by talented winemakers.

Job Summary

We are seeking a passionate and driven Customer Service Representative to join our team. As a Customer Service Agent, you will play a vital role in ensuring that our Angels have an exceptional experience. You will be responsible for assisting customers with orders, addressing inquiries and concerns, and providing general support.

Responsibilities
  • Provide exceptional customer service, ensuring that all inquiries and concerns are addressed promptly and accurately
  • Assist customers with placing orders, providing product recommendations, and resolving any issues that may arise during the ordering process
  • Actively listen to customer feedback and provide appropriate solutions, while maintaining a positive and empathetic attitude
  • Maintain detailed and accurate customer records, including order history, preferences, and interactions
  • Collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience
  • Stay up-to-date with Naked Wines' product offerings, promotions, and policies in order to provide accurate information to customers
  • Identify opportunities for process improvements and provide feedback to help streamline customer service operations
Requirements
  • Previous experience in a customer service role, preferably in the consumer goods industry
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
  • Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Detail-oriented with a high level of accuracy in data entry and record-keeping
  • Proficient in using customer service software, CRM systems, and other relevant technology tools
  • Strong organizational skills and the ability to work independently with minimal supervision
  • Passion for wine and a desire to learn about Naked Wines' unique business model and products
What We Offer
  • Competitive Salary
  • Attractive Performance-based bonus plan
  • Holiday allowance
  • Company Share Plan
  • Personal Pathway Allowance - Money allocated towards training, learning and development

We embrace diversity, celebrating the unique perspectives and backgrounds that make us great. Our inclusive culture values authenticity, where everyone feels free to be themselves.