Claims Portfolio Manager

9 hours ago


Brisbane, Queensland, Australia Sedgwick Full time

About the Role

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We are seeking an experienced Claims Portfolio Manager to join our team, responsible for managing a portfolio of domestic home property claims and delivering a best-in-market claims experience to our customers. As a key member of our team, you will work closely with our clients to achieve the most cost-effective and timely outcomes in accordance with policies and procedures.

Key Responsibilities:

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  • Manage a portfolio of property claims;">
  • Review for continuous improvement across claims and quality assurance;">
  • Provide technical support and feedback to the claims team;">
  • Assist with coaching and training of team members;">
  • Stay updated across regulatory changes and industry themes and insights;">
  • Build and develop strong working relationships with our Clients;">
  • Provide escalation point to team following complaints and/or technical queries;">
  • Attend stakeholder meetings/conferences/phone calls when required.">
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About You

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To be successful in this role, you will need:

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  • Previous loss adjusting experience;">
  • Able to work well autonomously as well as part of a team environment;">
  • Proven ability to manage complaints and disputed claims when required;">
  • A strong understanding of insurance principles, policies, and regulations;">
  • Excellent communication, negotiation, and relationship-building skills;">
  • The ability to analyse data, assess risks, and provide effective solutions;">
  • Experience in relationship building and stakeholder management.">
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What We Offer

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As a Claims Portfolio Manager at Sedgwick, you will enjoy:

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  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience;">
  • A hybrid working arrangement, allowing you to balance work and life effectively;">
  • Professional development opportunities through Sedgwick Australia University;">
  • A comprehensive benefits package, including superannuation and additional leave entitlements;">
  • The opportunity to work with a leading global provider of technology-enabled risk, benefits, and integrated business solutions.">
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About Us

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Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Our mission is to help individuals and organizations achieve their goals through the people and organizations we serve. With a wide range of services across multiple business units, we are sure to have an opportunity available that aligns with your career aspirations.

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Sedgwick is an equal opportunity employer, committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, please let us know at the time of your application.



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