Enhance Client Experience Lead

6 days ago

Adelaide, South Australia beBeeAmbassador Full time $63,000 - $93,000
Workplace Ambassador Role Overview

We are seeking an exceptional Workplace Ambassador to join our team. The successful candidate will be responsible for delivering an outstanding client experience in every interaction, providing on-site workplace-related services.

This role plays a pivotal part in building strong relationships with clients and stakeholders, ensuring their needs are met and exceeded. As the first point of contact, you will be responsible for welcoming employees with genuine hospitality and thoughtful services.

Main Responsibilities:

  • Proactively build rapport with clients and ensure their needs are met to minimize escalations.
  • Support the delivery of internal general services for staff across various disciplines, including property, facilities, ergonomics, emergency preparedness, event management, desk and parking booking, meeting rooms, AV/VC issues, and general building orientation.
  • Ensure adherence to IAG workplace guidelines to create a welcoming, safe, and productive workplace.
  • Build strong relationships with all stakeholders, respond to feedback, assist in the coordination and delivery of day-to-day running of office premises.
  • Display flexibility in availability to ensure coverage on all conference centre floors and maintain work standards during high volume workloads.
  • Provide guidance to staff on navigating self-service functions for technical support such as Security, Safety, and IT issues.
  • Ensure meeting room floors are maintained in a pristine and clutter-free way, setting up rooms ready for each booking, and liaise with suppliers of catering, AV etc. to streamline the service offering.
  • Utilize stakeholder relationships to identify possible opportunities to expand service offerings, e.g., project delivery, trade self-delivery services, and take steps to promptly raise this with Line Manager for further consideration and potentially client discussions.
  • Manage the mailroom and deliver administration & logistic support, enhancing the employee experience of colleagues through onsite services and business administration support.
  • Drive digital influence within all departments, provide the option of scanning all incoming mail/cheques to a digital mailbox and maximize the digital distribution of correspondence.
Desired Skills and Qualifications

We are looking for someone with:

  • Well-developed interpersonal skills and ability to manage relationships with key stakeholders, including managing expectations.
  • Well-developed time management and project management skills, ability to meet deadlines and coordinate others to meet key milestones.
  • Experience in hospitality, hotel management, or high-end corporate concierge.
  • Prior experience managing meeting room services is an advantage.
  • Proven experience with continuous improvement initiatives and client reporting.
  • A professional and friendly corporate image to present to clients.
  • Proficiency with Microsoft Word, Excel, and PowerPoint.
  • A good command of verbal and written English.
Benefits

You'll join an entrepreneurial, inclusive culture where like-minded people work together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.

We're committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability. We appreciate the skills acquired in military service careers as vital and transferable to our workforce.

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