Client Services Lead

Location - Stepney and various locations across Adelaide
- Full time permanent leadership role
- Attractive onboarding incentive and professional clinical allowance
- Salary package up to $15,899 (increase your take home pay)
- Professional and leadership development

**Who you are**
Are you ready to lead with heart, inspire with action, and truly make a difference? At DLi, we're not just about meeting standards; we're about exceeding them and touching lives along the way. As our Client Services Lead, you'll be the warm, beating heart and the strategic mind of our service delivery, ensuring every interaction and every plan not only meets the unique needs of our clients but celebrates their individuality.

In this pivotal role, you'll collaborate closely with our dedicated Client Services Manager and a passionate team to craft and implement support plans that are nothing short of transformative. Your mission? To foster independence, enhance well-being, and boost community engagement for each person we have the privilege to serve.

But that's not all. You'll also bring your clinical acumen to the forefront, delivering top-notch therapeutic support that adheres to NDIS practice standards while continuously seeking ways to elevate our service.Your analytical prowess will help us refine our approach, ensuring our clients not only thrive but also feel genuinely supported in their journeys.

If you're eager to step into a role where leadership meets purpose, where every day is about making a meaningful impact, we'd love to chat. Together, let's shape a future where every individual receives the exceptional care and respect they deserve.

**About Us**

DLi is a leading provider of disability support services in South Australia. For more than 40 years, we have supported South Australians to live the life they choose through a broad range of services. We deliver these services with knowledge, experience, diligence, and enthusiasm. Services include:

- Supported Independent Living
- In-home Support
- Behaviour Support
- Short Term and Medium-Term Accommodation
- Lifestyle and community Participation programs

Our clients also benefit from our mature approach to disability service provision through our Quality and Safeguarding Team which is responsible for driving a culture of industry best practice and compliance within the organisation, setting us apart from our competitors. The team provides specialist NDIS, psychological and legal compliance advice and support to our staff, managers, team leaders and support workers, ensuring that our clients best interest are at the centre of everything we do at all times and our service delivery is of the highest standards.

Our highly trained, person-centered team is equipped with the necessary resources to fulfill our client's needs seamlessly. From the initial onboarding process to the delivery of our services, clients have a designated point of contact, ensuring continuity and personalised assistance at every step.

**Our Values**

Everything we do at DLi is underpinned by our values. These are:

- ** Impactful**:We have a positive impact, supporting people to thrive and succeed.
- ** Joyful**:We create a positive environment, taking great delight in supporting others to flourish.
- ** Connected**:We take the time to build strong connections so that people feel supported, valued & safe.
- ** Supportive**:We are kind, understanding and encouraging of people's goals and aspirations
- ** Genuine**:We are sincere, honest, respectful and fair.

**Your Experience**

In your journey as a Client Services Lead at DLi, your core strength will be your unwavering commitment to a person-centred approach. This means you see the individuals we serve not just as clients, but as the very heart of everything we do. You'll have a natural talent for placing each person's unique needs and aspirations at the forefront of their service plan, crafting strategies that truly resonate with their personal goals.

Collaboration will be your superpower. Whether it's working side by side with clients, their families, or your DLi teammates, your ability to tailor your methods to suit diverse needs will be key. Your knack for building strong, trusting relationships will shine as you quickly establish rapport, making our clients and their families feel heard, valued, and genuinely cared for.

Communication? That's where you excel You'll bring clarity and warmth to every conversation. Your communication skills will not only bridge understanding but also foster connections that empower our clients and enhance our team's collaboration.

**What's in it for you?**

You will be joining DLi as we continue to build our services in line with our new strategic growth plan. Most importantly, a role where you see the difference you are making At DLi, we offer:

- Training and professional development
- Access to our online Training Portal to further develop your skills
- Employee Assistance Program
- Option