Director of Client Experience

3 days ago

Adelaide, South Australia beBeeCustomer Full time $115,996 - $128,200

Job Summary

The Assistant Director Customer Service will be responsible for enhancing customer service through data-driven analysis and strategic recommendations. This role involves working closely with the Director to develop innovative solutions that improve service agility and drive key strategic outcomes.

Key Responsibilities

  • Leading the delivery of a coordinated system of business processes, technology, and people to deliver high-quality customer service
  • Coaching senior operational team members to enhance their skills and performance
  • Developing resourcing models to optimize service delivery
  • Leading improvement initiatives to drive continuous growth and excellence

Essential Capabilities

  • Proven management experience with a track record of delivering results
  • Ability to anticipate and establish priorities, solve problems critically, and build productive working relationships

Why This Role Matters

This role is critical in driving our mission to provide quality skills, training, and employment services that support Australians in finding secure work in fair, productive, and safe workplaces.

What We Offer

We offer a dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning. As an Assistant Director Customer Service, you will have opportunities to grow and develop your skills, working with a talented team that is passionate about making a positive impact.

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you

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