Process Enhancement Lead
1 day ago
Innovate and drive process excellence in our collaborative environment.
About the RoleThis key position is responsible for designing, implementing, and managing processes to deliver exceptional service quality and compliance. As a Lead Process Enhancement Specialist, you will work closely with service lines to develop and execute plans, support training activities, and contribute to process improvement initiatives.
Main Responsibilities- Develop and implement process enhancement plans across lines of business.
- Collaborate with service lines to design, document, and improve processes according to ITIL and industry standards.
- Analyze current practices to identify areas for improvement and design targeted initiatives.
- Work with service line leaders to develop and execute process enhancement plans.
- Broad knowledge of operational processes and quality management systems.
- Strong understanding of change management and process improvement methodologies.
- Familiarity with IT and business process management principles.
- Knowledge of process improvement frameworks such as Six Sigma, Lean, TQM, Kaizen, etc.
- 3+ years' experience in quality, operations, or project management.
- Proven expertise in change management, business analysis, and process improvement.
- Ability to work on moderately complex assignments requiring judgment and problem-solving skills.
We value our people and offer a dynamic, agile work environment with a small business feel. We provide opportunities for professional development, remote working, and social events. Our team prioritizes flexibility and work-life balance.
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