Customer Service Specialist

3 weeks ago


Merrylands, New South Wales, Australia Cash Converters Full time
About Us

Cash Converters is a leading provider of second-hand retail and personal finance solutions in Australia. With over 30 years of experience, we have built a reputation for excellence and customer satisfaction.

Job Description

We are seeking a highly motivated Customer Service Specialist to join our team at our Merrylands location. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, managing day-to-day transactions, and achieving KPI targets.

  • Main Responsibilities:
  • Provide outstanding customer service and ensure customer satisfaction;
  • Accurately perform day-to-day transactions in the Buys and Loans department;
  • Meet or exceed KPI targets through actively seeking pricing feedback and trends;
  • Buid lasting relationships with customers by listening to their needs and preferences;
  • Efectively communicate pricing, valuation, and pawnbroking options to customers.
About You

To be successful as a Customer Service Specialist, you will need:

  • Essential Skills:
  • Proven customer service experience, preferably in a retail environment;
  • Able to negotiate with customers and achieve win-win outcomes;
  • Strong communication skills and ability to build rapport with customers;
  • Familiarity with technology, gaming, collectables, jewellery, or tools and hardware.
What We Offer

We offer a competitive salary package, including:

  • Average annual salary: $55,000 - $65,000 AUD (dependent on experience);
  • Monday to Saturday shifts available (no Sunday trading);
  • Real career development opportunities and ongoing quarterly bonuses;
  • Paid parental leave and salary packaging for a novated car lease;
  • Health insurance discounts and 30% instore discount;
  • Plus, access to our wellness activities: Move, Munch, Money, and Mind.
Contact Information

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