Customer Service Specialist

3 weeks ago


Merrylands, New South Wales, Australia Cumberland Council Full time
Overview
Cumberland Council is a dynamic and diverse organization, serving the community with excellence. We are seeking a highly motivated Customer Service Specialist to join our team.

About the Opportunity
The Bookings and Community Centres team is responsible for overseeing the day-to-day bookings and management of Council's community buildings, staffed community centres, sports fields, and open space facilities. As a Customer Service Specialist, you will provide high-quality customer service to residents and user groups for Council's bookable community spaces. You will be responsible for the day-to-day booking management of the Council's community building facilities, Council-managed recreational facilities, and other facilities as required.

Key Responsibilities
* Provide information to internal and external stakeholders regarding Council's facilities and assist with any issues that may arise* Efficiently manage bookings and maintain accurate records* Develop and maintain relationships with clients and stakeholders* Provide exceptional customer service and support* Collaborate with the team to achieve goals and objectives

Requirements
* Experience in office or facility administration or a related field* Proven computer skills and knowledge of Microsoft Office Suite* Ability to efficiently write and produce accurate reports, correspondence, and documents* Experience in a busy customer service environment* Excellent communication skills (oral and written)* Ability to operate an electronic booking system and keep accurate records* Highly developed problem-solving skills* Ability to meet targets/KPIs and competing deadlines* Ability to work in a team environment* Highly developed organizational and time management skills* First Aid Certificate (or ability to obtain)* Current Working with Children Check (or ability to obtain)

What We Offer
* Competitive salary range $38.18-$43.91 per week, plus 11.5% superannuation* 25% casual loading* Flexible working arrangements* Training and professional development opportunities* Corporate Health Insurance discounts* Free access to Council-owned and managed aquatic centers* Access to Council's Fitness Passport Program and Employee Assistance Program (EAP)

How to Apply
To submit your application, please complete the questionnaire. Ensure you have your resume and relevant qualifications attached before applying.

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