Customer Service Representative

3 weeks ago


Merrylands, New South Wales, Australia Cash Converters Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Merrylands as a Buys and Loans Specialist on a casual basis.

This is an exciting opportunity for someone with a passion for delivering exceptional customer service and experience in a retail environment. You will be responsible for accurately processing day-to-day transactions, building lasting relationships with customers, and effectively communicating pricing options.

As a key member of our team, you will contribute to achieving KPI targets by actively seeking feedback and trends, and provide exceptional service to our loyal customers.

About You
  • You possess excellent communication skills, which enable you to build rapport, trust, and demonstrate compassion with our customers.
  • You have proven customer service experience, preferably within a retail environment.
  • You have a keen interest in Technology, Gaming, Collectables, Jewellery or Tools and Hardware.
  • You can confidently negotiate with our customers for a win-win outcome.
What's On Offer
  • A competitive salary package estimated at $60,000 - $80,000 per annum, depending on experience.
  • Monday to Saturday shifts available, with no Sunday trading.
  • Opportunities for career development and growth within the company.
  • Quarterly store and team bonuses, with full paid training provided.
  • Paid parental leave and access to wellness activities.

Cash Converters supports diversity, inclusion, and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation, and abilities to apply.



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