Volunteer Engagement Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCoordination Full time $50,000 - $62,000

About the Role

This is an exciting opportunity to play a pivotal role in supporting our furry, feathered, and scaly friends.

As our Volunteer Coordinator, you'll be responsible for attracting, onboarding, and retaining passionate volunteers across the state. You'll champion a vibrant volunteer culture that's all about teamwork, fun, and making a real impact in animal welfare.

Key Responsibilities:

  • Identify volunteer recruitment needs, develop targeted advertising strategies, screen applicants, and ensure a smooth onboarding experience that sets volunteers up for success.
  • Coordinate and deliver engaging Volunteer Orientation sessions that inspire and educate new volunteers, answering questions and providing essential information with confidence and warmth.
  • Act as the go-to person for volunteer enquiries, offering timely assistance and fostering an inclusive, welcoming environment that promotes retention and satisfaction.
  • Maintain and regularly update the volunteer database with accuracy, provide training and support to managers on database usage, and ensure all administrative duties related to volunteers are completed efficiently.
  • Build and nurture a positive volunteer culture based on respect, teamwork, and communication. Ensure regular two-way communication with volunteers and managers to maintain inclusion, share updates, and gather feedback.
  • Step in to provide support and guidance during sensitive or challenging situations, working collaboratively to find effective solutions that respect everyone involved.
  • Monitor volunteer feedback and participation data, identify opportunities for improvement, and collaborate with teams to implement retention initiatives and enhance volunteer experiences.
  • Work alongside staff across departments to ensure volunteers are integrated effectively and their contributions are recognized and maximized.

What We're Looking For:

  • A genuine passion for animal welfare and a strong alignment with our mission, values, and principles.
  • Experience in recruitment, people management, or volunteer coordination — ideally across diverse age groups and backgrounds.
  • Outstanding communication skills — you're a natural relationship builder who listens actively and communicates clearly and empathetically.
  • Exceptional organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
  • A friendly, approachable personality with a flair for customer service and the ability to inspire and motivate volunteers and colleagues alike.
  • Comfort with administrative tasks and proficiency in Microsoft Office and database management.

Why Work With Us?

We offer a purpose-driven work environment where you can make a meaningful contribution to improving the lives of animals and the community. Our team is passionate, collaborative, and dedicated to excellence. We prioritize professional growth, provide opportunities for development, and celebrate individual achievements.

Benefits Include:

  • Purpose-Driven Impact: Your efforts will directly support animal welfare initiatives.
  • Positive Culture: Join a team that values respect, collaboration, and fun.
  • Flexible Working Arrangements: Enjoy flexible working arrangements designed to suit your lifestyle.
  • Learning & Development: Access opportunities to build your skills and advance your career within a supportive organisation.
  • Exclusive Perks: Enjoy free adoption packages, 50% off Royal Canin feeding, staff discounts, free on-site parking, and more.

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