Aftersales Operations Manager
7 days ago
About Us
DEEPAL, an innovative all-electric vehicle brand from CHANGAN Automobile, aims to transform cars into intelligent mobility companions. With a focus on digital and energy technological innovation, DEEPAL seeks to redefine the electric vehicle landscape. The brand's ambition is to 'Touch the Future,' offering captivating new energy mobility experiences designed to engage and inspire.
As part of Inchcape Australasia, DEEPAL is dedicated to crafting a distinctive customer journey emphasizing high-quality interactions and multi-sensory experiences. Whether through intuitive design or smart features, DEEPAL creates enjoyable, smarter, accessible, and more sustainable travel options that resonate with modern lifestyles.
We are seeking a dynamic Aftersales Manager to lead and shape all aspects of DEEPAL's Aftersales operations in Australia. You will be responsible for strategic business planning across Part Sales, Service Retention, Customer Experience, Technical Training, Technical Support, and Warranty Support. As part of the DEEPAL Leadership Team, you'll play a crucial role in brand growth and work closely with central functions to elevate dealer network performance and support financial and operational goals.
Key Responsibilities:- Strategic Leadership: Develop and drive DEEPAL's Aftersales strategy to deliver a superior ownership experience and achieve commercial goals.
- Financial Management: Identify opportunities for revenue growth, margin improvement, and new business avenues in Aftersales operations.
- Team Development: Lead, inspire, and mentor a high-performing team, fostering a culture of accountability, customer focus, and collaboration.
- Dealer Network Success: Build strong relationships with dealers, setting up performance reviews and ensuring adherence to NPS, lead management, and customer service standards.
- Stakeholder Engagement: Collaborate with OEMs, marketing teams, and financial services to ensure alignment with strategic goals and customer retention efforts.
- Operational Excellence: Manage part sales, technical support, warranty operations, and Aftersales training programs, ensuring they contribute to brand growth and customer satisfaction.
Inchcape offers a range of benefits to its employees, including flexible work policies, additional days off, and access to employee benefits programs. We value a culture of excellence, collaboration, and innovation, and we're committed to shaping the future of mobility while fostering personal and professional growth.
This is an exciting opportunity to drive DEEPAL's Aftersales operations and play a key role in its success. We're looking for a skilled and experienced Aftersales Manager to join our team and help us continue delivering outstanding results in the automotive sector.
The successful candidate will have a minimum of 5 years of leadership experience in strategic management, preferably in automotive Aftersales or related fields. They will also have a proven track record in developing and implementing successful Aftersales strategies and be able to inspire, lead, and build high-performing teams.
We are committed to creating an inclusive and diverse workplace where everyone feels they can belong, be themselves, and succeed. If you think you have what it takes, we encourage you to apply.
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