National Aftersales Business Development Lead
9 hours ago
About the Role:
A leading automotive company, Inchcape, is seeking an experienced National Aftersales Business Development Lead to join their team in Norwest.
This pivotal role involves developing and executing strategic business plans and customer lead strategies across all aspects of Aftersales operations, including Part Sales, Service Retention, Customer Experience, Technical Training, Technical Support, and Warranty Support. As a key member of the leadership team, you will contribute to the growth and development of our brand, ensuring delivery of results in line with our annual operating plan.
Reporting to the General Manager – FOTON, your duties and responsibilities will include:
- Developing and driving the Aftersales strategy to enhance customer ownership experiences and achieve business objectives
- Building strong relationships with the dealer network to drive business success
- Driving commercial effectiveness by focusing on key financial drivers while keeping customer needs central to decision-making
- Building and developing a high-performance team, creating a pipeline of talented team members
- Identifying opportunities for revenue growth, cost reduction, and new business ventures within Aftersales
- Developing and implementing commercial Sales Plans in collaboration with other functions and business units
- Managing Part Sales Operations to meet commercial objectives
- Overseeing Technical and Warranty Support functions to deliver exceptional support to the dealer network and customers
About You:
- Leadership experience (5+ years) with significant contributions to strategic management and business success
- Proven ability to build, lead, and sustain high-performing teams
- Strong strategic capabilities with an in-depth understanding of business operations
- Tertiary qualification in business or commerce
- Automotive experience in distribution and commercial vehicles
- Experience with medium and heavy-duty trucks
In exchange for your expertise, we offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience. If you have the vision, leadership, and strategic mindset to excel in this role, we encourage you to apply.
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