National Aftersales Director

1 month ago

Sydney, New South Wales, Australia inchcape Full time

About Us

At DEEPAL, we're revolutionizing the electric vehicle landscape with innovative technology and a customer-centric approach. Our mission is to create a seamless ownership experience, delivering high-quality interactions and a multi-sensory experience that resonates with modern lifestyles.

About the Role

We're seeking a dynamic and experienced Aftersales Manager to lead and shape all aspects of DEEPAL's Aftersales operations in Australia. As part of the DEEPAL Leadership Team, you'll play a crucial role in brand growth, working closely with central functions to elevate dealer network performance and support financial and operational goals.

Key Responsibilities

  • Strategic Leadership: Develop and drive DEEPAL's Aftersales strategy to deliver a superior ownership experience and achieve commercial goals.
  • Financial Management: Identify opportunities for revenue growth, margin improvement, and new business avenues in Aftersales operations.
  • Team Development: Lead, inspire, and mentor a high-performing team, fostering a culture of accountability, customer focus, and collaboration.
  • Dealer Network Success: Build strong relationships with dealers, setting up performance reviews and ensuring adherence to NPS, lead management, and customer service standards.
  • Stakeholder Engagement: Collaborate with OEMs, marketing teams, and financial services to ensure alignment with strategic goals and customer retention efforts.
  • Operational Excellence: Manage part sales, technical support, warranty operations, and Aftersales training programs, ensuring they contribute to brand growth and customer satisfaction.

Why Work with Us?

At Inchcape, we value a culture of excellence, collaboration, and innovation. You'll be joining a global leader committed to shaping the future of mobility while fostering personal and professional growth. This is an exciting opportunity to drive DEEPAL's Aftersales operations and play a key role in its success.

About You

  • Minimum 5 years of leadership experience in strategic management, preferably in automotive Aftersales, electric vehicle distribution, or related fields.
  • Proven track record in developing and implementing successful Aftersales strategies that align with business objectives.
  • Ability to inspire, lead, and build high-performing teams with a focus on collaboration and customer-centricity.
  • Demonstrated ability to manage and grow dealer networks, driving performance and enhancing the customer ownership experience.
  • Experience with OEM relationships, driving change, and delivering on commercial objectives in a fast-paced environment.
  • Tertiary qualification in business or commerce.

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