Customer Service Specialist

3 weeks ago


Brisbane, Queensland, Australia Opal Full time
Opal Fibre Packaging Opportunity

We manufacture goods that you see, touch, and use every day for some of the biggest names in FMCG, Retail, and Fresh Produce.

Our company stands for innovation, smart solutions, and sustainability.

About the Role

The key focus of this Customer Service Representative position will be to:

  • Provide high-level customer service support and administration support to internal and external stakeholders via phone and email.
  • Utilize our various applications to set up customers into our system and liaise with them regarding their order specifications.
  • Manage cases within our CRM system to achieve recommended close-out times and effective resolution for customers.
  • Communicate promptly with suppliers and customers about order status when required.
  • Ensure customer queries are handled efficiently and to the customer's satisfaction.
  • Develop strong ongoing relationships with customers.
  • An experience working in a manufacturing, warehousing, or FMCG environment would be highly regarded.

This role offers a varied career journey with experiential learning gained from cross-functional and lateral moves. We value diversity in all its forms and look for curious individuals who thrive in an environment of change.

Requirements
  • Previous experience in a fast-paced customer service and admin environment is necessary.
  • Experience using CRM systems is mandatory.
  • Experience with SAP databases and Microsoft Dynamics would be highly valued.
  • A high level of attention to detail, accuracy, and quality is required.
  • Strong communication skills with both inbound and outbound stakeholders (includes phone and email communication) are essential.
  • The ability to prioritize important activities and problem-solve is necessary.
  • The capacity to remain calm under pressure is vital.
  • Confidence in building relationships over the phone to resolve issues is essential.

We estimate the salary for this position to be around $60,000 - $80,000 per annum, based on industry standards and the location.



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