Customer Service Operations Specialist

5 days ago


Brisbane, Queensland, Australia Randstad Full time
About the Role

We are seeking a highly skilled Customer Service Operations Specialist to join our team. As a key member of our operations team, you will be responsible for managing customer inquiries via multiple communication channels, delivering solutions quickly and efficiently.

The ideal candidate will have a minimum of 3 months in a call center environment or at least 12 months in a customer service role, with exceptional communication abilities and a customer-centric mindset. Quick learners who are open to learning new skills and thrive in fast-paced environments are highly sought after.

Key Responsibilities
  • Manage customer inquiries via phone, email, or other channels, delivering solutions quickly and efficiently.
  • Address and resolve customer complaints professionally, with empathy and understanding, ensuring a positive outcome for all.
  • Work closely with your team and stakeholders to meet customer needs and exceed their expectations.
  • Handle escalated issues with professionalism.
What We Offer

As a valued member of our team, you will enjoy a competitive salary ranging from $60,000 to $80,000 per year, depending on experience. Our Brisbane CBD location offers a dynamic and supportive work environment, where you can grow and develop your skills.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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