Customer Service Specialist

18 hours ago


Brisbane, Queensland, Australia VISY Full time
About VISY

At VISY, we're a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We love solving problems that make an impact and grow our business.

Our Vision

We believe materials are not recycled until they've been made into new products. Our mission is to collect and sort recyclable materials like paper, cardboard, glass, plastics, and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging.

The Opportunity

As our new Customer Service Specialist in Hemmant, you will play an important part in our relentless pursuit for customer satisfaction. This is a busy and highly varied role where you will be constantly challenged while managing customer relationships effectively, and in line with VISY Values.

Key Responsibilities
  • Provide daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes.
  • Manage customer support and interaction across email and phone.
  • Oversee the New Work requirements, initiating a smooth onboarding of new products and ensuring a seamless customer experience.
  • Order management in a timely and accurate manner.
What You Will Bring to the Team
  • You have solid experience in Customer Service (within the manufacturing industry will be a huge advantage).
  • You possess exceptional communication skills to establish meaningful relationships with internal and external customers.
  • You have the ability to maintain a high level of accuracy, coupled with a strong team attitude.
  • You are a highly motivated, driven, and organised individual who thrives within a fast-paced environment.
  • You possess proficiency in Microsoft Office Suite and CRM systems.
Salary and Benefits

We offer a stable, respectful, and supportive work environment where your expertise will be valued, and your professional & personal development encouraged. Your estimated salary is around $70,000 - $90,000 per year, depending on your experience and qualifications. You will also enjoy a range of benefits including:

  • A competitive salary package.
  • An Employee Assistance Program (EAP).
  • Discounted health insurance and access to exclusive discounts and offers on a range of banking products and services.
  • On-demand access to expert advice for employees and their managers at every life stage.
  • Purchased annual leave.
  • 12 weeks paid parental leave and keep in touch days during the parental leave period.
  • Discounts on health and wellbeing products.
  • Novated lease & salary sacrifice arrangements.


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