Customer Service Specialist
4 days ago
We are seeking a Customer Service Specialist to join our team in Brisbane, QLD. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.
Job SummaryThe successful candidate will be responsible for managing a portfolio of inbound and outbound sales calls and correspondence, ensuring positive customer outcomes through sales and service. You will work closely with internal stakeholders to achieve financial targets, process improvements, and quality standards.
Key Responsibilities- Deliver excellence in customer contact to ensure positive customer outcomes.
- Manage a portfolio of Inbound and Outbound sales calls & correspondence within set SLA's and following company standards.
- Follow processes and apply customer sales & service techniques to achieve sales, service, and quality targets.
- Experience in a general insurance organisation or a customer service focussed role.
- Ability to build effective relationships internally and externally with customers and stakeholders.
- Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
- A competitive salary of $60,000 - $80,000 per annum, plus superannuation.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
Allianz Australia Services Pty Ltd is a leading insurance and asset management brand, with a workforce as diverse as the world around us. We care about everything that makes you, you, and we believe in an equitable workplace that celebrates diversity and inclusion.
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