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Change Management Specialist

2 months ago


Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly skilled Change Management Specialist to join our established, high-performing Change Management team at RACQ. As a key member of our team, you will play a critical role in predicting, planning, and supporting the successful delivery of the people side of change across our transformation programs and projects.

Key Responsibilities
  • Lead change management activities in accordance with RACQ's Change Management Framework, including change impact assessments, stakeholder identification and mapping, and change readiness assessments.
  • Develop and implement effective change management strategies to enhance business performance with minimal disruption to BAU operations and the Member experience.
  • Build project change impact understanding and change management capability across RACQ through development of materials to support and coach stakeholders.
  • Identify opportunities for continuous improvement within the Change team and take the lead on relevant improvement initiatives.
  • Assess the readiness of individuals and teams for change and provide support during go-live and hypercare activities to ensure a smooth transition for everyone involved.
About You
  • Comprehensive knowledge of different change management theories, approaches, tools, and best practices.
  • Extensive change management experience working on complex, large-scale projects and programs.
  • Outstanding abilities in both verbal and written communication.
  • Established proficiency in problem-solving, strategic thinking, influencing, and negotiation.
  • Demonstrated expertise in guiding, influencing, and coaching senior executives and business leaders through diverse change scenarios.
Why Join RACQ?

At RACQ, we are committed to being a carbon-neutral organization by 2030 and are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and members. We offer a range of flexible working and leave options, as well as a comprehensive benefits package, including financial benefits, discounts on health programs, and access to wellbeing initiatives.