Change Management Specialist

6 days ago

Eight Mile Plains, Queensland, Australia RACQ Full time

At RACQ, we're seeking a skilled Change Management Specialist to join our high-performing team. As a key member of our Change Management team, you'll play a crucial role in predicting, planning, and supporting the successful delivery of the people side of change across our transformation programs and projects.

Key responsibilities will include:

  • Preparing our people for new ways of working by engaging with executive, business leaders, subject matter experts, and end user groups to enable seamless deployment of programs and projects.
  • Breaking down complex changes into meaningful language and keeping the team in sync with the tempo of broader RACQ life.
  • Embedding changes so that they quickly become the 'new normal'.
  • Leading change management activities in accordance with RACQ's Change Management Framework, including change impact assessments, stakeholder identification and mapping, and change readiness assessments.
  • Enhancing business performance with minimal disruption to BAU operations and the Member experience.
  • Building project change impact understanding and change management capability across RACQ through development of materials to support and coach stakeholders.
  • Identifying opportunities for continuous improvement within the Change team and taking the lead on relevant improvement initiatives.
  • Assessing the readiness of individuals and teams for change and providing support during go-live and hypercare activities to ensure a smooth transition for everyone involved.
  • Proactively identifying, registering, and planning for any anticipated resistance or other change and people-related risks and implementing effective control and mitigation strategies to address these risks.

As a Change Management Specialist, you'll have:

  • Comprehensive knowledge of different change management theories, approaches, tools, and best practices.
  • Extensive change management experience working on complex, large-scale projects and programs.
  • Outstanding abilities in both verbal and written communication.
  • Established proficiency in problem-solving, strategic thinking, influencing, and negotiation.
  • Demonstrated expertise in guiding, influencing, and coaching senior executives and business leaders through diverse change scenarios.
  • Exceptional skills in stakeholder management, relationship building, and fostering rapport.

We're committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ, we're passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.

We offer a range of employee benefits, including financial benefits and discounts on a range of banking, assistance, and insurance products, paid volunteer leave, payroll giving, and volunteering for community events. We also prioritize your wellbeing with our onsite and virtual health hub, discounts on health programs, and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, and a free and confidential Employee Assistance Program (EAP).

Invest in your development with in-house development programs and access to 100,000+ online courses. You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

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