Customer Experience Support Specialist
2 days ago
The Customer Experience Support Specialist will provide technical support for all customer-facing technology issues and requests. The role will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues.
Key Responsibilities:
- Provide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems
- Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration
- Escalate to 3rd party support / vendors where appropriate
- Produce KBAs to enable the Customer Experience Analysts (L1 teams) to close more cases
Requirements:
- Technical understanding of LAN/WAN/Voice/Security - in relation to End User technologies
- Knowledge of Microsoft Modern Device Management (Intune, M365)
- Pride in being a self-starter who remains calm, and detail orientated under pressure
- Passion and desire to develop and share knowledge
- Able to work well within a small team to achieve positive customer outcomes
About Us:
At Logicalis Australia, we're not just changing the game—we're driving the future of technology.
We're a dynamic team of 7,000+ innovators, collaborating across 30 territories with over 10,000 clients from diverse industries.
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