Customer Experience Support Specialist

2 days ago


Eight Mile Plains, Queensland, Australia Logicalis Australia Full time
Job Title: Customer Experience Support Specialist

The Customer Experience Support Specialist will provide technical support for all customer-facing technology issues and requests. The role will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues.

Key Responsibilities:

  • Provide Level 2 Desktop/Deskside Support services for all end user EUC equipment and systems
  • Own desktop connectivity support, including docking solutions, Audio Visual, patching and wireless configuration
  • Escalate to 3rd party support / vendors where appropriate
  • Produce KBAs to enable the Customer Experience Analysts (L1 teams) to close more cases

Requirements:

  • Technical understanding of LAN/WAN/Voice/Security - in relation to End User technologies
  • Knowledge of Microsoft Modern Device Management (Intune, M365)
  • Pride in being a self-starter who remains calm, and detail orientated under pressure
  • Passion and desire to develop and share knowledge
  • Able to work well within a small team to achieve positive customer outcomes

About Us:

At Logicalis Australia, we're not just changing the game—we're driving the future of technology.

We're a dynamic team of 7,000+ innovators, collaborating across 30 territories with over 10,000 clients from diverse industries.



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