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Customer Service Representative

2 months ago

Adelaide, South Australia Programmed Full time

Role Summary


This is a high-volume call centre role in which you will provide accurate connections to Police, Fire and Ambulance dispatchers across Australia.


About the Role


This role operates 24/7 and requires you to follow strict protocols and procedures to ensure every call is taken quickly, efficiently and correctly.


Key Responsibilities



  • Answering calls from all over Australia
  • Efficiently connecting all emergency calls to Police, Fire or Ambulance dispatchers
  • Providing consistent and high-quality service
  • Ensuring customers are treated with an empathetic approach

Requirements


To be successful in this role, you will require previous customer service experience, preferably within a contact centre or face-to-face environment.


Welcome to Programmed


About us


Our passion is putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.


We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.


We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.