Senior Community Engagement and Experience Leader

1 month ago


Adelaide, South Australia Harrison McMillan Full time

About Harrison McMillan

Harrison McMillan is seeking a senior leader with exceptional business acumen to enhance customer service and community engagement.

Job Summary

The ideal candidate will excel in relationship-building, possess outstanding interpersonal and communication skills, and have expertise in areas such as Customer Contact Centre, Records Management, Media Marketing Communications, Customer Experience, and Community Consultation and Engagement.

Key Responsibilities:

  • Lead teams, ensuring effective communication and high customer experience.
  • Innovate and pursue best practices across diverse areas.
  • Manage team performance and develop leadership skills.
  • Inspire leadership in customer experience, marketing, and information management.
  • Oversee budgets and business plans.
  • Provide strategic advice on politically sensitive issues.
  • Offer crisis communication and marketing advice.
  • Develop and execute the Customer Experience Strategy.
  • Create and manage high-level communication strategies.
  • Enhance community connections through technology and engagement.
  • Improve access to information for all stakeholders.
  • Manage systems for information and records.
  • Solve complex political and public issues for major projects.
  • Contribute to a positive organisational culture.
  • Develop a risk-aware culture and ensure safety and wellbeing.
  • Comply with legislative requirements and maintain employment screening checks.

Salary Information

$85,000 - $115,000 per annum, commensurate with experience.

Skills and Qualifications

  • An innovative mindset, strong business acumen, and keen political awareness.
  • An authentic leader who excels in relationship-building and providing constructive feedback.
  • Exceptional interpersonal, negotiation, and communication skills.
  • A commitment to customer service and community engagement.
  • Proficiency in corporate technology and alignment with organisational values.
  • Expertise in key operational areas, including Customer Contact Centre, Records Management, Media Marketing Communications, Customer Experience, and Community Consultation and Engagement.
  • Political awareness for identifying emerging issues and managing relationships across various levels of government.


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