Senior Community Engagement and Experience Leader
1 month ago
About Harrison McMillan
Harrison McMillan is seeking a senior leader with exceptional business acumen to enhance customer service and community engagement.
Job Summary
The ideal candidate will excel in relationship-building, possess outstanding interpersonal and communication skills, and have expertise in areas such as Customer Contact Centre, Records Management, Media Marketing Communications, Customer Experience, and Community Consultation and Engagement.
Key Responsibilities:
- Lead teams, ensuring effective communication and high customer experience.
- Innovate and pursue best practices across diverse areas.
- Manage team performance and develop leadership skills.
- Inspire leadership in customer experience, marketing, and information management.
- Oversee budgets and business plans.
- Provide strategic advice on politically sensitive issues.
- Offer crisis communication and marketing advice.
- Develop and execute the Customer Experience Strategy.
- Create and manage high-level communication strategies.
- Enhance community connections through technology and engagement.
- Improve access to information for all stakeholders.
- Manage systems for information and records.
- Solve complex political and public issues for major projects.
- Contribute to a positive organisational culture.
- Develop a risk-aware culture and ensure safety and wellbeing.
- Comply with legislative requirements and maintain employment screening checks.
Salary Information
$85,000 - $115,000 per annum, commensurate with experience.
Skills and Qualifications
- An innovative mindset, strong business acumen, and keen political awareness.
- An authentic leader who excels in relationship-building and providing constructive feedback.
- Exceptional interpersonal, negotiation, and communication skills.
- A commitment to customer service and community engagement.
- Proficiency in corporate technology and alignment with organisational values.
- Expertise in key operational areas, including Customer Contact Centre, Records Management, Media Marketing Communications, Customer Experience, and Community Consultation and Engagement.
- Political awareness for identifying emerging issues and managing relationships across various levels of government.
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