Technical Support Officer
4 weeks ago
Operating since, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. With an unrivalled reach across Australia and New Zealand, we offer trusted services to banking, retail, hospitality, medical, and government sectors.
We pride ourselves on a culture of safety, underpinned by robust security policies, procedures, and systems. Our people are at the forefront of our business, with ongoing development and career progression opportunities available.
The role
Job DescriptionAs an ATM Solutions Specialist, you will be responsible for designing and implementing technology solutions that meet the needs of ITS projects and operational issues. Your key areas of focus include:
- Providing third-level technical support and troubleshooting advice to internal and external stakeholders
- Building rapport through the business as a subject matter expert for clients, subcontractors, field technicians, and repair centre staff
- Ensuring timely problem identification and root cause resolution using a strong customer service approach
- Working closely with internal departments to conduct training and testing on specialised technical products
- Contributing to organisational direction by providing advice to Management on business risks, technology, and best practices in ATM hardware and applications
Your skills
- Demonstrating knowledge of ATMs/Cash Management devices or equivalent technical expertise
- Using root cause analysis skills in computer hardware/software to resolve complex issues
- Showcasing strong organisational and multitasking skills, coupled with excellent verbal and written communication skills
- Exceptional problem-solving skills with the ability to troubleshoot complex technical escalations
- Strong time management skills
- Good customer service skills and a great attitude
- Able to work a 5-day rotating roster (including weekends)
What You'll Get
A competitive salary of $80,000 - $110,000 per annum, depending on experience
An opportunity to work in a dynamic and safe environment
Ongoing development and career progression opportunities
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