Technical Support Specialist for Agribusiness

3 weeks ago


Brisbane, Queensland, Australia JP Smith Full time

Our client, a leading agricultural organisation, is seeking an experienced ICT Technical Officer to join their ICT team. This role will provide Level 2 support to end users across multiple sites and settings within this 350+ user organisation.

About the Role

Reporting through to the ICT Manager, you will be responsible for providing IT support through remote access, via phone, email, and in-person visits to sites as needed. Your duties will include:

  • Responding to helpdesk requests from internal customers;
  • Providing advice on everyday application and software issues and processes, for systems such as Windows, Microsoft Office, and SharePoint;
  • Assisting users with iOS and Android needs;
  • Setting up and troubleshooting hardware;
  • Assisting with systems administration, network administration, and security administration duties;
  • Managing assets, equipment, and documentation; and
  • Performing other Level 2 helpdesk tasks.

In return for your expertise, you will work in a highly successful, structured, and technically up-to-date organisation, providing rewarding work and opportunities for skill development.

Requirements

To be successful in this position, you will have at least three years' experience within a similar capacity and ideally hold a tertiary qualification in Information Technology, Computer Science, or a related field. You must possess prior experience in a customer service or technical support role, high-level communication skills, strong organisational skills, and the ability to work effectively in a team environment and independently when required.

Benefits

This role offers a competitive salary of approximately $90,000 per annum, plus the opportunity to work in a dynamic and growing industry. If you are a motivated and experienced ICT professional looking for a new challenge, please submit your resume to JP Smith Recruitment & HR for consideration.



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