Technical Application Support Specialist

1 month ago

Brisbane, Queensland, Australia Humanised Group Full time
About the Role

We are seeking a skilled Technical Application Support Specialist to join our team at Humanised Group. As a key member of our support team, you will play a crucial role in empowering users by providing functional support, delivering training sessions, and ensuring they get the most out of our technology stack.

Key Responsibilities
  • User Support: Provide day-to-day technical support to users, helping them navigate and utilize their suite of applications effectively.
  • Training & Documentation: Develop and deliver comprehensive training sessions, including workshops and online tutorials, to educate users on application functionalities.
  • Functional Support: Assist users in optimizing their use of tools like SharePoint, Power Automate, Power BI, Office 365 Suite, Co-Pilot, OneNote, and Project Management tools.
  • Knowledge Sharing: Foster a culture of knowledge sharing by creating and distributing content that helps users maximize their productivity with the technology available.
  • Application Expertise: Stay up-to-date with the latest features and updates in our technology stack to provide informed support and training.
  • Independent Operation: Work independently to identify areas for improvement and implement solutions to enhance user engagement with our applications.
Requirements
  • Background in Help Desk Support: A solid foundation in help desk or technical support with a passion for assisting and empowering users.
  • Training Experience: Comfortable delivering training sessions and creating educational content for users of varying skill levels.
  • Documentation Skills: Ability to write clear, concise, and user-friendly documentation.
  • Tech Savvy: Strong interest in applications and technology, particularly within the Microsoft ecosystem (SharePoint, Power Automate, Power BI, Office 365 Suite, Co-Pilot, OneNote).
  • Self-Starter: A mature individual who knows what they want from their role and is capable of working independently.
  • Communication Skills: Excellent communication and interpersonal skills, with a knack for making complex concepts accessible to users.
  • Adaptability: Ability to quickly learn and adapt to new tools and technologies.
Benefits
  • A dynamic work environment where your contributions will have a direct impact.
  • Opportunities for professional growth and development.
  • A supportive team that values collaboration and innovation.
  • A salary of $120,000 - $150,000 per annum, commensurate with experience, plus bonuses based on company performance.
  • State of the art office with riverfront views.
  • Beer tap in the office.
  • Proper coffee machine and a pod coffee machine.
  • Travel opportunities – stay in 5-star hotels.
  • WFH flexibility.

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