IT Technical Support Expert

1 month ago


Brisbane, Queensland, Australia Zurich Insurance Group Full time
A rewarding career opportunity awaits in our IT department. As an IT Client Support Analyst, you will be responsible for delivering top-notch IT support to our internal clients. This role is pivotal in imparting advanced knowledge and aiding colleagues in their drive to uphold our gold-standard IT service delivery.

About the role
This position involves taking charge of IT issues and service requests, leveraging a thorough understanding of our technological landscape and support policies. The ideal candidate will have excellent customer-facing skills and experience, as well as the ability to work autonomously and troubleshoot intricate problems.

Key responsibilities
* Deliver exceptional IT support to internal clients* Troubleshoot complex IT issues and service requests* Collaborate with the IT department to resolve technical issues* Develop and maintain knowledge of our technological landscape and support policies* Provide training and support to colleagues on IT best practices

Requirements
* Customer-facing skills and experience* Proven ability to work autonomously* Extensive desktop experience* Proficiency in Windows 10/11 Operating System, Office 365 Suite, and ServiceNow* Basic understanding of ITIL Methodologies and virtual environments* Ability to work collaboratively with the IT department and other stakeholders

About Zurich
Zurich is a global insurance group committed to making a positive difference in the lives of our customers and communities. We offer a range of benefits, including 5 weeks leave per year, award-winning training programs, and a commitment to diversity and inclusion.

What we offer
* 5 weeks leave per year* Award-winning training programs* Opportunity to work with a global, diverse, and inclusive team* Access to family care and parental leave* Volunteer opportunities and a commitment to sustainability* State-of-the-art Green Star rated offices* Flexible work arrangements and a hybrid working model

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