Drive Customer Growth

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Job Description

We are seeking a strategic partner to drive customer success and growth. As a Customer Success Manager, you will be responsible for ensuring customers realise value and achieve quantifiable success.

  • Act as the expert product advisor to new and existing customers, bridging customer needs with our technology solutions.
  • Lead onboarding & training to ensure customers get the most out of our products.
  • Enhance retention & growth by identifying expansion opportunities, mitigating churn risks and working cross-functionally to deepen product engagement.
  • Improve process & playbook development by refining and scaling customer success playbooks, frameworks and collateral.
  • Provide critical internal feedback by articulating and amplifying challenges and opportunities for customer value, process improvement and feature prioritisation.
Requirements
  • 2-4+ years in Customer Success, Account Management, or a related role at a SaaS or technology company.
  • Exceptional communication and collaboration skills, with the ability to set and manage expectations with customers and cross-functional teams.
  • Adept at handling and prioritising the needs of multiple customers effectively.
  • Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments.
  • Familiarity with Australian political or government relations sectors is desirable but not required.

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