Drive Customer Growth

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $150,000
Customer Success Manager Role

This is a key position within our organization, focusing on the long-term growth and adoption of our products.

Main Responsibilities:
  • Develop comprehensive strategies to drive customer success and retention.
  • Manage a portfolio of customers requiring both high-touch and scale engagement methods.
  • Conduct regular check-ins and platform health checks to identify potential risks and opportunities.
  • Proactively mitigate customer risks and mobilize internal teams to address issues effectively.

Familiarity with the SaaS customer lifecycle, including risk identification and mitigation. Proven ability to manage customer portfolios through both high-touch and scale strategies.

Key Qualifications:
  • Strong understanding of customer needs and behaviors.
  • Ability to develop and execute comprehensive account strategies.
  • Excellent communication and project management skills.
  • Familiarity with risk identification and mitigation processes.

We offer a dynamic work environment and opportunities for professional growth and development.

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