Driving Customer Growth

2 weeks ago


Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $80,000 - $120,000
Customer Success Position Overview

This role requires a professional to lead the entire customer lifecycle, fostering strong relationships and implementing solutions for long-term growth. Key responsibilities include managing client interactions, identifying strategic opportunities, and collaborating with cross-functional teams.

Key Responsibilities:
  • Client Relationship Management - Drive onboarding, product adoption, and engagement while understanding unique business needs
  • Strategic Customer Engagement - Monitor usage metrics, facilitate educational sessions, and develop strategies for renewals and growth opportunities
  • Cross-Functional Collaboration - Work closely with Sales, Product, and Support teams to align on implementations and service delivery
Requirements:
  • Prior experience in customer success, account management, or client-facing roles within SaaS or financial technology environments
  • Excellent communication skills with ability to build trust and influence across all organisational levels
  • Strong analytical capabilities and experience with CRM or customer engagement tools
Why Join?
  • Growth: Access ongoing training, mentorship, and clear career pathways in customer success and fintech
  • Family Focus: Enjoy flexible working arrangements and genuine work-life harmony in a collaborative, diverse workplace that values your wellbeing and unique perspective
  • Supportive Culture: Make a meaningful impact driving business results while working in an inclusive environment where customer success professionals thrive and shape exceptional client experiences

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