Driving Strategic Customer Growth

2 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $180,000 - $250,000
Customer Success Leader

We are seeking a Customer Success Leader to drive strategic customer satisfaction, retention and growth in the APAC region. This leader will be responsible for developing and executing effective customer success strategies, leading high-performing teams, and fostering strong relationships with customers.

Key Responsibilities:
  • Develop and execute customer success strategies for APAC region, driving revenue growth, customer retention and improvements in customer health and experience.
  • Lead, mentor and inspire high-performing teams, ensuring they have necessary tools, resources and support to deliver exceptional results for customers and business.
  • Lead operational cadence of organization, including revenue forecasting, creating account plans and developing and executing account management and renewal process.
  • Define and optimize key performance metrics (KPIs) to drive customer success, encompassing customer satisfaction, retention, upsell/cross-sell initiatives, renewals, overall team performance and customer advocacy at scale.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • 8+ years of experience in senior leadership role within Customer Success, Account Management or related field, preferably in B2B SaaS and technically complex environment.
  • Proven track record of building and scaling customer success teams, driving customer satisfaction, retention and revenue growth.
  • Strong strategic planning and execution skills, with ability to develop and implement effective customer success strategies.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of organization, including executive and C-level.
Employee Benefits:
  • Flexible remote-first work policy with work-from-home stipend.
  • Ownership of Deputy via Employee Share Ownership Plan (ESOP).
  • Paid parental leave to support you and your family.
  • Group Salary Continuance Insurance.
  • Employee Assistance Program.
  • Additional leave days, study assistance and celebration days.

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