Current jobs related to Customer Service Team Lead - City of Parramatta Council - Charterhouse Recruitment (Australia)

  • Customer Service Team Lead

    3 weeks ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About UsWe're a leading retailer in Australia, dedicated to delivering a shopping experience that satisfies a modern, on-the-go lifestyle. Our aim is to make it quick, simple, and inspiring to eat well every day, even when you're in a hurry.Our CultureWe value flexibility, inclusivity, and teamwork. We're committed to creating a workplace where our team...

  • Customer Service Team Lead

    3 weeks ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About UsWe're a leading retailer in Australia, dedicated to delivering a shopping experience that satisfies a modern, on-the-go lifestyle. Our aim is to make it quick, simple, and inspiring to eat well every day, even when you're in a hurry.Our CultureWe value flexibility, inclusivity, and teamwork. We're committed to creating a workplace where our team...

  • Customer Service Team Lead

    2 weeks ago

    Parramatta, New South Wales, Australia 4C Recruitment Solutions Full time

    **Medication Management Solutions Expert**We are seeking a highly skilled Customer Service Manager to join our team at 4C Recruitment Solutions.In this role, you will be responsible for managing a small team and reporting directly to the Operations Manager.Key responsibilities include:Building and maintaining relationships with Aged Care Facilities and...

  • Customer Service Team Lead

    1 week ago

    Parramatta Park, Queensland, Australia Oryx People Automotive Full time

    About the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at Oryx People Automotive. As a key member of our operations team, you will be responsible for leading our Customer Service and Administration teams to meet service and budget goals.Key ResponsibilitiesLead Customer Service and Administration teams to meet service and...

  • Customer Service Representative

    4 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service to our...

  • Customer Service Team Lead

    2 weeks ago

    Parramatta Park, Queensland, Australia Woolworths Full time

    At Woolworths, we're passionate about delivering a shopping experience that satisfies a modern, on-the-go lifestyle. As a Customer Service Team Lead, you'll play a key role in leading a team that brings the ultimate convenience to customers on the go.About UsWe know that when you're on the run, it's hard to eat well all the time. That's why we've developed a...

  • Customer Service Representative

    3 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service to our...

  • Customer Service Representative

    4 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service to our...

  • Customer Service Team Lead

    5 days ago

    Northern Areas Council, Australia Drakes Supermarkets Full time

    Unlock Your Potential as a Customer Service ManagerDrakes Supermarkets is a dynamic and growing retail industry leader, seeking an experienced Customer Service Manager to join our team.As a key member of our customer service department, you will have the opportunity to lead a team of dedicated professionals and develop the skills and knowledge required to...

  • Customer Service Team Lead

    2 weeks ago

    Northern Areas Council, Australia Drakes Supermarkets Full time

    Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.As a Customer Service Team Lead, you will be part of an enthusiastic team, working in a highly competitive supermarket environment. Your key responsibilities will include:Providing exceptional customer service and ensuring a positive shopping experience for our...

  • Customer Service Representative

    4 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service to our...

  • Engineering Team Lead

    3 weeks ago

    City Of Parramatta Council, Australia West Recruitment Pty Ltd Full time

    Job Title: Engineering Team LeadWest Recruitment Pty Ltd is seeking an experienced Engineering Team Lead to join their team in Germany. As a key member of the engineering team, you will be responsible for ensuring the successful execution of concept and detail designs, producing complete project documentation for internal and external stakeholders.Key...

  • Customer Service Team Lead

    4 weeks ago

    Northern Areas Council, Australia Drakes Supermarkets Full time

    Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.Join our team of passionate professionals who are dedicated to delivering exceptional customer service and driving business success.Key Responsibilities:Lead and manage a team of customer service representatives to achieve sales targets and provide excellent customer...

  • Customer Service Team Lead

    4 weeks ago

    Northern Areas Council, Australia Drakes Supermarkets Full time

    Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.Join our team of passionate professionals who are dedicated to delivering exceptional customer service and driving business success.Key Responsibilities:Lead and manage a team of customer service representatives to achieve sales targets and provide excellent customer...

  • Customer Service Representative

    3 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service to our...

  • Customer Service Representative

    4 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Retention Customer Care Consultant. As a key member of our customer service team, you will play a critical role in maximizing outbound and inbound call opportunities to promote HCF Group products and services.Key ResponsibilitiesMake outbound calls to members who...

  • Customer Service Team Lead

    2 days ago

    Northern Areas Council, Australia Drakes Supermarkets Full time

    Drake Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.Applicants will be expected to demonstrate:Front end and POS knowledgeUnparalleled commitment to...

  • Customer Service Team Lead

    4 weeks ago

    Northern Areas Council, Australia Drakes Supermarkets Full time

    Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.About the Role:Lead a team of customer service professionals to deliver exceptional experiences for our customers.Develop and implement strategies to drive sales growth and improve customer satisfaction.Collaborate with store managers to achieve business objectives and...

  • Customer Service Team Lead

    2 weeks ago

    Northern Areas Council, Australia Drakes Supermarkets Full time

    Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.Key Responsibilities:Lead and manage a team of customer service representatives to deliver exceptional customer experiences.Develop and implement effective rostering strategies to ensure optimal store coverage.Collaborate with management to drive sales growth and improve...

  • Customer Service Representative

    4 weeks ago

    City Of Parramatta Council, Australia West Recruitment Pty Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Provider to join our team at West Recruitment Pty Ltd. As a key member of our business support team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesManage and deliver the intake and deregistration of...

Customer Service Team Lead

2 months ago

City of Parramatta Council, Australia Charterhouse Recruitment (Australia) Full time
Job Description

**Job Title:** Customer Service Team Lead

**Job Type:** Full-time

**Company:** Charterhouse Recruitment (Australia)

**Location:** Parramatta

**Job Category:** Customer Service & Support

**About the Role:

We are seeking an experienced Customer Service Team Lead to join our team in a newly created call centre. As a Customer Service Team Lead, you will be responsible for leading a team of Customer Service Representatives and providing operational support across all aspects of Customer Service within the business.

**Key Responsibilities:

  • Lead, supervise and coach contact centre staff to ensure all services are delivered to a high standard
  • Monitor and review day-to-day operational aspects of the omni-channels of the contact centre, ensuring KPIs are met
  • Maintain accurate records and provide statistical data on the contact centre as requested by Management
  • Ensure contact centre reports are up to date, KPIs are achieved and action has been taken based on reports of targets that haven't been achieved
  • Ensure accurate reconciliation of daily takings and associated documentation at the conclusion of each day
  • Facilitate and manage resolution for any conflict situations relating to team members
  • Handle and resolve customer complaints through all channels, identify opportunities to improve processes and prevent future complaints
  • Drive and facilitate initiatives to promote a highly engaged team culture and work environment
  • Ensure the call centre is resourced adequately, including the recruitment and onboarding of new staff
  • Conduct regular one-on-ones, coaching sessions, and performance conversations with staff to identify training/development needs and knowledge gaps

**Requirements:

  • Previous experience in a Management or Team Leader role within a Contact Centre environment
  • 5+ years customer service leadership experience, with a proven track record of achieving objectives
  • Demonstrated experience in supervising diverse teams to deliver customer service plans and processes
  • Experience and understanding of a workforce management system and rostering tool, to assist with optimising resources through forecasting, scheduling, and monitoring of workforce in real-time, through diverse omni-Channels, and/or locations
  • Experience working with a queue management solution, including updating ticket options, reporting, and data collection
  • Administrative experience working with a telephony call routing system, which includes messages on hold, agent classes, queue settings, and auto-Attendant options
  • Stakeholder management experience to build relationships, break down silos, and identify process improvement with other areas of the council to ensure a positive outcome and better customer experience

**What We Offer:

We offer a competitive salary and a supportive work environment. If you are a motivated and experienced Customer Service Team Lead looking for a new challenge, please apply now.