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Customer Service Team Lead

1 month ago

Northern Areas Council, Australia Drakes Supermarkets Full time

Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.

As a Customer Service Team Lead, you will be part of an enthusiastic team, working in a highly competitive supermarket environment. Your key responsibilities will include:

  • Providing exceptional customer service and ensuring a positive shopping experience for our customers.
  • Leading and managing team members to achieve sales targets and improve customer satisfaction.
  • Developing and implementing effective staff rostering and ordering systems to minimize waste and maximize efficiency.
  • Collaborating with management to identify areas for improvement and implement changes to drive business growth.
  • Coaching, training, and performance managing team members to ensure they have the skills and knowledge needed to succeed in their roles.

To succeed in this role, you will need to demonstrate:

  • A passion for customer service and a commitment to delivering exceptional results.
  • Strong leadership and delegation skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to liaise with team members, management, and external stakeholders.
  • A positive 'can do' attitude and a willingness to problem-solve and adapt to changing circumstances.