Customer Service Team Lead

1 month ago


Northern Areas Council, Australia Drakes Supermarkets Full time

Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.

Join our team of passionate professionals who are dedicated to delivering exceptional customer service and driving business success.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to achieve sales targets and provide excellent customer experiences.
  • Develop and implement effective customer service strategies to drive customer loyalty and retention.
  • Collaborate with store managers and other departments to achieve business objectives and improve operational efficiency.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes.
  • Stay up-to-date with industry trends and best practices to ensure Drake Supermarkets remains a leader in customer service.

Requirements:

  • Proven experience in customer service leadership and team management.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Passion for delivering exceptional customer experiences and driving business success.

About Drake Supermarkets:

Drake Supermarkets is a family-owned and operated private company and Australia's largest independently-owned supermarket chain. We are committed to delivering exceptional customer service and providing our customers with the best shopping experience possible.



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