Customer Service Team Lead

7 days ago


Northern Areas Council, Australia Drakes Supermarkets Full time

Unlock Your Potential as a Customer Service Manager

Drakes Supermarkets is a dynamic and growing retail industry leader, seeking an experienced Customer Service Manager to join our team.

As a key member of our customer service department, you will have the opportunity to lead a team of dedicated professionals and develop the skills and knowledge required to succeed in this challenging and rewarding role.

Key Responsibilities:

  • Lead and develop a high-performing customer service team
  • Implement and maintain high-quality customer service standards
  • Develop and implement effective strategies to improve customer satisfaction
  • Collaborate with cross-functional teams to achieve business objectives
  • Monitor and report on customer service metrics and performance

Requirements:

  • Proven experience in customer service management
  • Strong leadership and communication skills
  • Ability to analyze and resolve complex customer issues
  • Excellent problem-solving and decision-making skills
  • Highly organized and able to prioritize multiple tasks

About Drakes Supermarkets:

Drakes Supermarkets is a family-owned and operated retail business with a strong commitment to customer service and community involvement. We offer a dynamic and supportive work environment, with opportunities for career growth and development.



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