Customer Service Team Lead
4 weeks ago
Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.
Key Responsibilities:
- Lead and manage a team of customer service representatives to deliver exceptional customer experiences.
- Develop and implement effective rostering strategies to ensure optimal store coverage.
- Collaborate with management to drive sales growth and improve operational efficiency.
- Coach and train team members to enhance their skills and knowledge.
- Monitor and maintain high standards of work health and safety.
Requirements:
- Proven leadership and management experience in a retail environment.
- Excellent communication and interpersonal skills.
- Ability to problem-solve and think critically.
- Passion for delivering exceptional customer service.
- Strong organizational and time management skills.
About Drake Supermarkets:
Drake Supermarkets is a family-owned and operated private company, and Australia's largest independently-owned supermarket chain. We offer excellent career opportunities within our company, and are committed to delivering exceptional customer experiences.
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