Customer Service Team Lead

4 weeks ago


Northern Areas Council, Australia Drakes Supermarkets Full time

Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to deliver exceptional customer experiences.
  • Develop and implement effective rostering strategies to ensure optimal store coverage.
  • Collaborate with management to drive sales growth and improve operational efficiency.
  • Coach and train team members to enhance their skills and knowledge.
  • Monitor and maintain high standards of work health and safety.

Requirements:

  • Proven leadership and management experience in a retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to problem-solve and think critically.
  • Passion for delivering exceptional customer service.
  • Strong organizational and time management skills.

About Drake Supermarkets:

Drake Supermarkets is a family-owned and operated private company, and Australia's largest independently-owned supermarket chain. We offer excellent career opportunities within our company, and are committed to delivering exceptional customer experiences.



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