Reservations Coordinator
1 week ago
We are seeking a highly skilled and enthusiastic Reservations Coordinator to join our dynamic Front Office Team at Lancemore Crossley St. in Melbourne.
As a key member of our team, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests. Your primary responsibilities will include:
Key Responsibilities- Reservation Management
- Receive and process reservations via various channels.
- Maintain accurate and up-to-date reservation records.
- Assist guests with inquiries and provide information about room availability, rates, and packages.
- Guest Services
- Welcome guests warmly and assist with check-in and check-out procedures.
- Address guest concerns and resolve issues promptly to ensure satisfaction.
- Provide information about hotel facilities, services, and local attractions.
- Communication
- Communicate effectively with guests, colleagues, and other departments.
- Handle incoming calls and respond to emails in a professional and timely manner.
- Collaborate with other team members to ensure a cohesive and positive guest experience.
- Administrative Tasks
- Maintain accurate and organized records of reservations and guest interactions.
- Assist in preparing reports related to reservations and occupancy.
- A desire to genuinely help people.
- A warm, personable yet professional disposition.
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload.
- Success in a similar role preferred but not essential, we are employing on attitude not just experience.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with reservation systems and hotel management software is a plus.
- Customer-centric mindset with a commitment to providing outstanding service.
- Barista/bar experience would be preferred but not essential.
- Valid RSA.
Lancemore Crossley St. is a beautifully positioned boutique hotel in the heart of Melbourne's CBD. Our hotel features 112 curated suites, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.
We are part of the Lancemore Hotel Group, a family-owned company that combines the head of a large operation with the heart of a family company. Our commitment lies in continuous growth, consistently seeking ways to improve every aspect of our business.
We are a high-performing workplace that believes in developing new talent and empowering people to drive their own results. If you are a talented, enthusiastic and performance-driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...
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Reservations Coordinator
14 hours ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Reservations Coordinator to join our Front Office Team at Lancemore Crossley St. in Melbourne's CBD.Key ResponsibilitiesManage reservations and inquiries via phone, email, and online platforms.Maintain accurate and up-to-date reservation records.Provide exceptional customer service and ensure a...
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Reservations Coordinator
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Reservations Coordinator to join our Front Office Team at Lancemore Crossley St. in Melbourne's CBD. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesManage reservations and...
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Reservations Coordinator
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Reservations Coordinator to join our dynamic Front Office Team at Lancemore Crossley St. This is an exciting opportunity to work in a fast-paced environment and deliver exceptional customer service to our guests.Key ResponsibilitiesReservation ManagementProcess reservations via various channels,...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Reservations Coordinator to join our Front Office Team at Lancemore Crossley St. in Melbourne. As a key member of our team, you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesReservation Management:Process...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Reservations Coordinator to join our dynamic Front Office Team at Lancemore Crossley St. in Melbourne's CBD.As a key member of our team, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests. Your primary responsibilities will include:Key...
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