Reservations Coordinator

1 week ago


Melbourne, Victoria, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly skilled and enthusiastic Reservations Coordinator to join our dynamic Front Office Team at Lancemore Crossley St. in Melbourne.

As a key member of our team, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests. Your primary responsibilities will include:

Key Responsibilities
  • Reservation Management
    • Receive and process reservations via various channels.
    • Maintain accurate and up-to-date reservation records.
    • Assist guests with inquiries and provide information about room availability, rates, and packages.
  • Guest Services
    • Welcome guests warmly and assist with check-in and check-out procedures.
    • Address guest concerns and resolve issues promptly to ensure satisfaction.
    • Provide information about hotel facilities, services, and local attractions.
  • Communication
    • Communicate effectively with guests, colleagues, and other departments.
    • Handle incoming calls and respond to emails in a professional and timely manner.
    • Collaborate with other team members to ensure a cohesive and positive guest experience.
  • Administrative Tasks
    • Maintain accurate and organized records of reservations and guest interactions.
    • Assist in preparing reports related to reservations and occupancy.
Requirements
  • A desire to genuinely help people.
  • A warm, personable yet professional disposition.
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload.
  • Success in a similar role preferred but not essential, we are employing on attitude not just experience.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with reservation systems and hotel management software is a plus.
  • Customer-centric mindset with a commitment to providing outstanding service.
  • Barista/bar experience would be preferred but not essential.
  • Valid RSA.
About Us

Lancemore Crossley St. is a beautifully positioned boutique hotel in the heart of Melbourne's CBD. Our hotel features 112 curated suites, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

We are part of the Lancemore Hotel Group, a family-owned company that combines the head of a large operation with the heart of a family company. Our commitment lies in continuous growth, consistently seeking ways to improve every aspect of our business.

We are a high-performing workplace that believes in developing new talent and empowering people to drive their own results. If you are a talented, enthusiastic and performance-driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...



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