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Cluster Reservations Coordinator

2 months ago

Melbourne, Victoria, Australia Marriott Full time

Job Overview

The Westin is committed to empowering guests to enhance their well-being when they need it most - while traveling. As a Cluster Reservations Agent, you will play a key role in delivering exceptional guest experiences and driving business growth for our hotels.

Key Responsibilities

  • Handle all incoming calls into the hotel and redirect to each department as appropriate
  • Analyze and update all guest requests that are tailored to their requirements
  • Responsible for handling all hotel outlet reservations or guest orders
  • Assist and coordinate guest bookings, engaging with them and exceeding their expectations
  • Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
  • Liaise with other departments to deliver service excellence with each customer experience
  • Complete reservation administration tasks and offer general support to the team

About You

  • Strong communication skills written and verbal
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Our Benefits

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness