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Reservations Supervisor
2 months ago
Job Summary
The Ritz-Carlton, Melbourne is seeking a highly skilled Reservations Supervisor to oversee the daily operations of the reservations team. This role requires a detail-oriented individual with a strong commitment to service excellence, responsible for ensuring that every guest's needs and preferences are addressed with the utmost care and precision.
Key Responsibilities:
- Supervise and Coordinate Reservations Team: Oversee the daily activities of the reservations team, ensuring that all reservations are handled efficiently and accurately in alignment with The Ritz-Carlton's high standards of service.
- Anticipate and Fulfill Guest Needs: Maintain a keen focus on anticipating and fulfilling guests' wishes, ensuring that each reservation is tailored to meet individual preferences and special requests, thereby enhancing the overall guest experience.
- Provide Guidance and Support: Provide guidance and support to the reservations team, fostering a culture of excellence and continuous improvement. Conduct training and performance evaluations to ensure that team members are equipped to deliver exceptional service.
- Oversee Reservation Systems and Technology: Oversee the effective use of reservation systems and technology, ensuring data accuracy and leveraging tools to optimize booking efficiency and guest satisfaction.
- Address and Resolve Reservation Issues: Address and resolve any reservation-related issues or discrepancies promptly and professionally, ensuring that guest concerns are handled with care and sensitivity.
- Collaborate with Other Departments: Work closely with other departments, including front desk and sales, to ensure seamless communication and coordination of guest needs and expectations.
- Review and Improve Reservation Practices: Regularly review reservation practices and procedures to identify opportunities for improvement and implement best practices that enhance operational efficiency and guest satisfaction.
- Generate and Analyze Reservation Reports: Generate and analyze reservation reports to monitor performance metrics, identify trends, and provide insights for strategic decision-making.
About You:
- Experience and Skills: Proven experience in a supervisory role within a luxury hospitality environment, preferably in reservations or front office operations. Strong proficiency in Opera systems and technology required, with a keen eye for detail and accuracy.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to anticipate and fulfill guests' wishes.
- Problem-Solving and Analytical Skills: Ability to handle complex reservations and resolve issues with professionalism and efficiency in a fast-paced environment.
- Commitment to Excellence: A commitment to upholding The Ritz-Carlton's standards of excellence and delivering memorable guest experiences.
Our Benefits:
- Exclusive Staff Discounts: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family, and friends.
- Flexible Working Hours and Locations: Flexible working hours and locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
- Internationally Recognized Training Programs: Grow, develop, and progress with internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
- Employee Assistance Program: Genuine care for associates' physical, emotional, and financial well-being through our Employee Assistance Program.
- Employee Referral Incentives: Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
- Equal Opportunity Employer: Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
