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Reservations Manager
2 months ago
Crowne Plaza Hotels & Resorts is a leading hospitality brand that offers a unique blend of comfort, convenience, and exceptional service. Our hotels are strategically located in prime destinations, providing guests with easy access to local attractions and amenities.
Your Day-to-DayAs a Reservations Manager, you will be responsible for overseeing the day-to-day operations of the Reservations department. This includes managing the front office team, coordinating with other departments to ensure seamless guest experiences, and implementing strategies to drive revenue growth.
Key Responsibilities- Manage Front Office Operations: Supervise the front office team, ensuring that all guest interactions are handled with professionalism and courtesy.
- Coordinate with Other Departments: Collaborate with the Sales, Marketing, and Housekeeping teams to ensure that guest needs are met and exceeded.
- Implement Revenue Growth Strategies: Develop and execute plans to increase revenue, including yield management, inventory control, and rate optimization.
- Lead and Develop the Team: Coach and mentor the front office team to ensure that they have the skills and knowledge needed to provide exceptional guest service.
We are looking for a highly motivated and experienced Reservations Manager who can lead our front office team to deliver exceptional guest experiences. The ideal candidate will have:
- Proven Leadership Skills: Experience in supervising a team and driving results.
- Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and other stakeholders.
- Strong Analytical Skills: Ability to analyze data and make informed decisions to drive revenue growth.
- Flexibility and Adaptability: Willingness to work in a fast-paced environment and adapt to changing circumstances.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our hotels are committed to providing a positive and inclusive work environment, where colleagues can thrive and reach their full potential.
