Product Support Specialist
3 weeks ago
Clark Equipment Sales Pty Ltd is an Australian-owned national distributor of forklifts, agricultural & construction equipment. Our history dates back to 1948 in Hornsby with forklift sales.
Job DescriptionAs a Product Support Specialist at Clark Equipment, you will be responsible for maximizing operation time and product reliability by providing maintenance support and technical assistance across the materials handling range. This includes providing field support to customers, dealers, and branches alike.
The role requires proficiency in troubleshooting and performance, as well as hands-on work in the field. You will undertake inspections of new models and equipment arriving into the country, working closely with the sales team to ensure products meet market requirements.
Key Responsibilities- Provide maintenance support and technical assistance to customers, dealers, and branches
- Undertake inspections of new models and equipment arriving into the country
- Work closely with the sales team to ensure products meet market requirements
- Provide training and support to dealers and branches on proactive maintenance practices
To succeed in this role, you will need:
- A proven track record in aftermarket support or a related field
- Strong understanding of capital equipment, preferably in the forklift and materials handling industry
- Engineering or trade certification/qualification
- Prior experience in supporting/maintaining/servicing similar equipment
- Strong technical proficiency, including sound maintenance and repairs experience
- Customer/internal relationship building skills
- Ability to advise, train, offer good customer service, and jump on the tools when needed
- Competitive salary: $120,000 per annum
- Rostered Day Off (RDO) program for work-life flexibility
- Dynamic role with lots of potential for growth
- Onsite parking and close proximity to transport
- Lasting career opportunities within an Australian privately-owned company
- Exposure to global business networks
- Great team environment
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