Local Community Liaison and Customer Support Specialist

2 weeks ago


Hornsby, New South Wales, Australia Medibank Private Limited Full time

About Medibank Private Limited

We're a healthcare organisation dedicated to making a real difference in the lives of Australians. At Medibank, our purpose is to create better health and wellbeing for all Australians.

About the Role

We have an exciting opportunity for a Sales and Customer Service Consultant at our Hornsby Store. As a Local Community Liaison and Customer Support Specialist, you will play a pivotal role in bringing Medibank products and services to your local community.

Your Key Responsibilities

  1. Provide exceptional customer service to our customers across various channels, including virtual messaging, face-to-face, and phone-based systems.
  2. BUILD STRONG RELATIONSHIPS WITH LOCAL CUSTOMERS BY UNDERSTANDING THEIR NEEDS AND PROVIDING PERSONALISED SUPPORT.
  3. Work collaboratively with the team to achieve sales and customer service targets.
  4. Stay up-to-date with product knowledge and ensure that customers receive accurate information.
  5. Contribute to a positive work environment by being proactive, flexible, and adaptable.

About You

We're looking for someone who is passionate about delivering excellent customer service and building strong relationships with our customers. If you're a motivated and results-driven individual who is excited about working in a fast-paced environment, we'd love to hear from you

What We Offer

  • A competitive salary of around $70,000 - $80,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that values teamwork and collaboration.
  • The chance to make a real difference in the lives of our customers and contribute to the success of Medibank.

How to Apply

If you're a customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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